Desktop support specialists are 2.1% less likely to earn a Master’s Degree and 0.6% less likely to graduate with a Doctoral Degree. They provide you with the necessary support you need with all your assets and processes. They also offer excellent customer service and advice to all users in different types of companies. If you’d like more information about IT help help desk engineer desks for your business, get in touch today. IT technical support staff diagnose and solve software and hardware problems for computer users. Some of the roles and responsibilities of an IT help desk include providing stakeholders of a business with the data they need to make support decisions around asset allocation, budgeting, scheduling, and all processes.

An IT help desk assists all users in troubleshooting a number of IT problems and issues. An IT helpdesk engineer can also earn a good salary and IT help desk jobs are always in demand. Employment growth will be driven by the increasing complexity of computer hardware and software, as well as the need for IT support in a variety of industries. As more companies outsource their IT services, demand for helpdesk engineers will increase.

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Helpdesk engineers may be promoted to senior helpdesk engineer, team lead, or manager positions. They may also move into other IT positions such as system administrator, network administrator, or database administrator. With experience, they may move into project management, business analysis, or information security. An IT Help Desk Technician is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a client’s satisfaction and ability to properly operate any machinery or technology they may be having trouble with. Many companies require new technical staff to begin at the service desk before moving into other technical areas of a company.

Engineers at RetroFit are smart, hardworking individuals with top level experience and enjoy working on highly … Provides access to a deep bench of technical expertise to address a wide range of IT related issues.

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Answer queries about hardware, software, and applications either in person or over the phone. As companies upgrade their computer systems and implement new applications, the need grows constantly for Help Desk Engineers, also called Technical Support Specialists. On average, desktop support specialists reach similar levels of education than help desk engineers.

what is help desk engineer

The highest help desk engineer annual salary stems from the finance industry. Now, we’ll look at senior infrastructure engineers, who generally average a higher pay when compared to help desk engineers annual salary. Additionally, information engineers earn a higher salary in the technology industry compared to other industries. Additionally, help desk engineers earn an average salary of $67,498 in the finance industry. Those help desk engineers who do attend college, typically earn either computer science degrees or computer information systems degrees.

Helpdesk Engineer Job Requirements

When compared to other jobs, help desk engineer careers are projected to have a growth rate described as «faster than average» at 10% from 2018 through 2028. What’s more, is that the projected number of opportunities that are predicted to become available for a help desk engineer by 2028 is 83,100.

  • Even though help desk engineers and desktop support specialists have vast differences in their careers, a few of the skills required to do both jobs are similar.
  • Support Desk Engineer WHO WE ARE It all started with two guys on a fishing dock.
  • They really helped me navigate my career change into software development.
  • The median salary and wage for computer support specialists are $54,760 per year and $26.33 per hour (U.S. Bureau of Labor Statistics ).
  • They should also take advantage of training opportunities to develop their technical skills.